SupportSoft, Inc. Formerly known as Support.com, Inc.. The Company's principal activity is to provide eBusiness infrastructure software that automates, personalizes and enhances user support over the Internet. The Company's software is designed to accelerate eBusiness growth. The Company's product offers customers automated problem avoidance through system self-healing, call avoidance through user self-service portals and improved problem resolution through intelligent online assisted support. The Company sells its products and services to corporate information technology departments, Internet service providers, application service providers and support outsourcers. The Company has six patents related to their SmartIssue, DNA Probe, and Software Vault Technologies. The customers include ADP Dealer Services, Bank of America, Belgacom, British Telecom, Cisco Systems, General Electric, Nokia, Procter & Gamble, Clorox, Compucom, Computer Sciences Corporation, JC Penny, Schlumberger Omnes and Siebel Systems.